Wednesday, June 25, 2008


I am really pissed-off by MDG Computers right now. I took in my less-than-one year old PC, as well as SheWhoMustBeObeyed's (SWMBO's) PC to get serviced last week. My unit required the mother-board to be replaced because of a faulty LAN card...that was alright because it was still under warranty. SWMBO's PC, it turned out, was having come problems because its version of Windows (XP SP2) was corrupt. Whatever, the PC is 5 years old so this sort of thing is expected. There was also a recommendation to upgrade the RAM to 1 GB (to which I agreed).

When it came time to pick-up the units, I "discovered" the following facts:

1) My antivirus software was no longer functioning, my start-up group of programs had been modified, and my version of windows required activation;

2) And, (this is the important complaint) SWMBO's harddrive was completely wiped because Windows had to be re-installed.

When I called to ask (re: yell until I was satisfied that the moron on the other end was just as angry with me as I was with him) about what was going on, I was given some lame-ass explanantion that:

"It is MDG policy to ask about whether or not a back-up should be made, at extra cost ($X), in the event that Windows requires re-installation."

Since no request was made, a back-up of the (SWMBO's) hard drive was not produced. Well, well, well. The big problem with that statement is that I was never offered a "back-up", and I was never told that this service would result in SWMBO's hard-drive being purged. Of course I would have wanted a backup if I was told that the hard-drive was going to be wiped! And, there was a big "silence" at the other end when I asked why my antivirus and startup settings were modified (re: broken).

Now, I have been pretty happy with my MDG computer and I am NOT recommending against buying one. I am proud of the fact that the computers are built and sold by techs and salespeople here in Canada. However, if you are going to get your computer serviced, stay as far away from the Etobicoke store as you can get. They may have gotten my $300, but they will never get me to return.

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